Enzo Biochem Inc.

  • Operations Manager- Clinical Field Services

    Job Locations US-NY-Farmingdale
    Job ID 2018-1033
    # of Openings
    1
    Category
    Client Services
    Type
    Regular Full-Time
  • Position Overview

    The Operations Manager will be responsible for managing all daily operations which will include all onsite and remote activities within the field service and phlebotomy departments. The successful Operations Manager will provide leadership, direction & mentorship to the field service and phlebotomy team in order to outperform standards and deliver results. Additionally, the Field Service Manager will be responsible to assure company strategies are deployed against timelines through appropriate staffing and process improvement.

    Responsibilities

    • Responsible for day-to-day management of the operational areas including: field service and phlebotomy teams.
    • Manage all FTEs within the department and all customer-facing issues/initiatives.
    • Execute operational plans .
    • Assist Senior Manager and Director with any strategic planning for national expansion of Field Services roles.
    • Will hold area supervisors accountable to meet their goals, targets and metrics.
    • Participate in weekly meetings, and collaborate with other managers.
    • Manage within quarterly budget guidelines and operational targets.
    • Assist in the development of department metrics.
    • Act as service liaison when working with various departments within Enzo Biochem.
    • Manage team to department metrics.
    • Report regularly on team’s delivery to department metrics.
    • Actively utilize department tools for transparent communication of customer and market information.
    • Implement Work Measurement & Quality Standards.
    • Develop and manage all area policies and SOPs.
    • Continuous Process Improvement.
    • Performs other duties as assigned.

     

    Qualifications

    • Education- Bachelor’s or Master’s Degree in Operations Management, or related scientific field.
    • Experience- 5+ years of related experience, including operations experience in a client service setting.
    • Interpersonal skills that build productive relationships and influence others, both within the business and across organizations.
    • Excellent project management and prioritization skills. Solid business acumen. Self-starter, proactive, flexible, and ability to deal with competing priorities and deadlines. Motivated to achievement of own job goals and insure that own goals and goals of direct reports directly represent company objectives
    • Communication: Ability to interact with all levels of the business (senior leaders to working teams), exceptionally good listening skills, able to present complex or new ideas with clarity and simplicity.
    • High ethical standards: Models and supports organization’s goals and values, adapts to changing conditions and demonstrates persistence and overcomes obstacles.
    • Analytical and forward thinking: Identifies a set of features, parameters or considerations to take into account in analyzing a situation or making a decision. Weighs the cost, benefits, risks and chances of success in making a decision.
    • Results Orientation: Time management skills, with ability to effectively prioritize activities and flexibility to change course as necessary to react to changing business/market conditions or business goals.
    • Mentoring: Helping others to fulfill their potential. Assists and supports others in identifying problems, prioritizing tasks, defining goals and producing positive results.

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