Enzo Biochem Inc.

  • IT System Field Technical Analyst

    Job Locations US-NJ-Hasbrouck Heights
    Job ID 2018-1036
    # of Openings
    1
    Category
    Information Technology
    Type
    Regular Full-Time
  • Position Overview

    This hands on position is responsible for installation, training and support of all Enzo Clinical Lab clients using EnzoDirect or other client systems product offerings. The successful candidate for this role must provide outstanding customer service, possess strong analytical and troubleshooting skills, exhibit excellent business communication skills and demonstrate a desire to tackle the complex problems. The Field Technical Analyst must work with team members to identify and solve problems in a timely manner and have the ability to convey essential information to clients.

    Responsibilities

    • Meets 99.0% availability objectives
    • Handle all Client System Product Support Calls when working in-house including EnzoDirect, Result Printing, EnzoDirect.com.
    • Handle all sales requests for updating clients systems. (Adding tests to the frequent list, changing report routines, etc.)
    • Responsible for queuing up results from LIS
    • Setup Autodial groups for either EnzoDirect or Result Printers.
    • Monitoring DMZ server to assure result delivery and processing at customers sites
    • Set up, configure and Install all Client systems Products including EnzoDirect, EZInterface, EnzoDirect.com
    • Client, Sales and internal employee training on all Client Systems Products
    • Client Systems Field Maintenance and support for all Client Systems Products
    • Conduct on-site survey for the best solution and location of our product line
    • Manage the Act client database to assure appropriate contact and history of events
    • Ensure all Patient Health Information remains protected
    • Produce monthly notes to communicate status of projects and initiatives
    • Have the ability to communicate with and understand the needs of non-technical internal/external customers

    Qualifications

    • Education- Associate’s degree or equivalent.
    • Experience- 3 years of related experience.
    • Must possess hands on experience with TCP, IP, HTTPS, HTTP, FTP, SFTP, SSL, and SSH.
    • Knowledge of routers, switches and all major ISP connectivity.
    • Experience working with servers 2008, 2012 R2
    • Experience working with Web Servers
    • Networking knowledge: LAN, DHCP, Web Service, WAN, & VPN.
    • Windows and Mac OS knowledge.
    • Communication: Excellent oral and written communication skills, including strong record keeping and documentation skills. Excellent organizational skills, follow up and attention to detail.
    • High ethical standards: Supports organization’s goals and values; adapts to changing conditions; demonstrates persistence and overcomes obstacles.
    • Analytical skills and solution-driven thinking: Collects and researches data; uses intuition and experience to complement data. Makes good decisions based upon a mixture of analysis, experience and judgment. Anticipates how individual and groups will react to situations and information and plan accordingly.
    • Adaptability and Flexibility: Displaying the capability to adapt to new, different, or changing requirements.
    • Interpersonal Skills and Teamwork: Displaying skills to work with others from diverse

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