Enzo Biochem Inc.

  • Client Support Specialist- Genetics Testing

    Job Locations US-NY-Farmingdale
    Job ID 2018-1059
    # of Openings
    1
    Category
    Client Services
    Type
    Regular Full-Time
  • Position Overview

    Responsible for providing timely support to Enzo clients through the Genetic testing process. The individual will be expected to work cross-functionally between many departments including sales, marketing, client operations and production serving both patient and client needs.

    Responsibilities

    • Provide the highest level of customer service to patients and physicians
    • Assist in answering high volume phone and email inquires
    • Providing first level technical support to clients
    • Work with healthcare insurance providers to determine coverage criteria on behalf of patients
    • Verify patient insurance benefits
    • Understand insurance plans, co-insurance, deductibles and out-of-pocket expenses
    • Submit insurance authorizations
    • Assist patients with their financial responsibilities
    • Assist with medical billing functions
    • Work closely with marketing, sales, clinical staff, and billing to provide educational materials to patient and clients
    • Work with marketing to determine products and services needed to compete within the genetics market
    • Work with sales to support various genetics clients
    • Maintain an accurate record of all processes and policies
    • Identify issues and contribute to process improvements creating an efficient working environment while maintaining high service levels
    • Collaborate with teams to ensure we are providing the best service and experience to all customers

    Qualifications

    • Excellent communication, organization, and follow-up skills
    • Ability to multi-task assignments
    • Attention to detail
    • Works well with a team
    • Knowledge of Excel and PowerPoint (or similar)

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed