Enzo Biochem Inc.

  • Genetics Field Representative

    Job Locations US-NY-Farmingdale
    Job ID 2018-1064
    # of Openings
    1
    Category
    Client Services
    Type
    Regular Full-Time
  • Position Overview

    Responsible for providing timely technical support to Enzo clients throughout the Genetic testing process. Support is in the form of phone support, on-site visits and technical presentation among other things. The individual will be expected to work cross-functionally between many departments including sales, marketing, client operations and production serving both patient and client needs.

    Responsibilities

    • Provide information for healthcare providers in an effort to increase access to genetic and personalized medicine test for patients
    • Support sales team in the field with implementation and follow up of new business
    • Optimize internal and external workflow and increase customer satisfaction
    • Serve as an educational and medical resource for the Sales team
    • Clinical and scientific presentations, case studies and best practice references to healthcare practitioners and community groups on various topics as needed
    • Research data to determine how it can be utilized with customers
    • Provide information to health care providers as needed
    • Provide the highest level of customer service to patients and physicians
    • Work with sales from the office and in the field to support various genetics clients
    • Technical presentations and conference participation
    • Assist in answering high volume phone and email inquires
    • Providing first level technical support to clients
    • Work closely with marketing, sales, clinical staff, and billing to provide educational materials to patient and clients
    • Work with marketing to determine products and services needed to compete within the genetics market
    • Identify issues and contribute to process improvements creating an efficient working environment while maintaining high service levels
    • Collaborate with teams to ensure we are providing the best service and experience to all customers

    Qualifications

    Requirements:

    • Bachelors or Master’s degree in genetic counseling, medical genetics or other clinical genetics related degree
    • Solid understanding of clinical genetics and genetic testing technologies
    • Experience working with genetic diagnostic or biotechnology
    • Strong presentation and communication skills
    • Position is based in NY area with minimal 50% local field travel (NY, NJ, CT)

     

    Preference:

    • 1+ years of genetic counseling experience, preferably in sales, marketing and/or lab area

     

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